Overview
When the COVID-19 pandemic swept across the world in early 2020, businesses and services faced a multitude of challenges. Here in our own communities of Corpus Christi, Portland, Robstown, Aransas Pass, Rockport, Kingsville, Sinton, Port Aransas, Ingleside, and Alice, TX, it was our mission at Ford to continue servicing our clients while ensuring the safety and employment of our service advisors, technicians, and parts personnel. We developed a strategy to achieve this through an innovative pickup and delivery scheme. This service was offered free of charge and allowed our clients to have their vehicles serviced without leaving their houses or workplaces.
Features and Benefits of Our Pickup and Delivery Service
Our pickup and delivery service follows a straightforward yet detailed process. First, we call our customers ahead of time for a confirmation, ensuring timely pickup and delivery back by day's end. This arrangement particularly resonates with our many clients who work during regular hours of operation and find it challenging to carve time out of their schedules for routine vehicle maintenance such as oil changes. Through this setup, customers can maintain a more fluid and less stressful day.
Moreover, as client Billy points out, this service is a tremendous time-saver. Time is a precious commodity we cannot reclaim. With our pickup and delivery service, customers can continue with their home routines or work schedules while the Ford team takes care of their vehicle needs.
Furthermore, our pickup and delivery service extends to businesses with fleet vehicles. It’s been our aim to ensure minimal disruption to day-to-day operations by collecting the vehicles needing service and returning them post-maintenance.
Impact and Results of Pickup and Delivery Service
In the face of adversity, our pickup and delivery initiative not only enabled us to keep serving our customers but also spurred our overall service labor sales to climb a little over 20% year over year. Evidence that this approach positively influenced our performance. We think that it not only makes business sense, but also it keeps our team engaged and the workflow smooth.
We are an establishment deeply rooted in relationships, selling to generations of customers in small-town communities. This service has further cemented these relationships and underscored the importance of our local commitment.
Ford Dealership Locations in Texas
We operate and serve multiple locations in Texas, including the locales of Corpus Christi, Portland, Robstown, Aransas Pass, Rockport, Kingsville, Sinton, Port Aransas, Ingleside, and Alice, TX.
Contact Us Today
We invite you to experience our pickup and delivery service first hand, and see how it can make a significant difference in your schedule. One of our dedicated service advisors is always ready to accommodate your appointment. Contact Ford today; we're here to make your life easier and vehicle maintenance hassle-free!
