Rebooting the Ford Experience: A Comprehensive Safety and Customer-Centric Shift
In the wake of the recent pandemic, Ford Runner Company has demonstrated its commitment to both the safety and satisfaction of its customers. As dealerships reopen across different parts of Texas including Corpus Christi, Portland, Robstown, Aransas Pass, Rockport, Kingsville, Sinton, Port Aransas, Ingleside, and Alice, new safety measures are actively in place to ensure the highest standards of well-being for both customers and employees. Here's a detailed look at how Ford is reinventing the car buying process in these challenging times.
Ford's Comprehensive Plan for Safe and Satisfying Customer Experience
Ford's top-tier professionals, including the Chief Customer Experience Officer Elaine Ford, have developed a comprehensive 'return to work' playbook consisting of staff training manuals, cleaning protocols, and 'how-to' videos. These resources are accentuating the new normal at Ford dealerships, focusing on doing the utmost to protect against COVID-19. This comprehensive playbook has proved to be an invaluable resource for the dealers, especially in a time where guidelines and best practices can sometimes be unclear.
Furthermore, Ford has facilitated the accelerated usage of various digital tools and touchless experiences. Virtual walk arounds, online sales, mobile service units, and pickup and delivery options have been introduced to provide customers with ease, convenience, and most importantly, safety.
Local dealerships, like Friendly Ford Lincoln in Monroe, Michigan, who have served their communities for over 37 years, are successfully incorporating these strategies and serving their customers efficiently in these trying times.
In-Dealership Safety Measures
From the moment a customer walks into a Ford dealership, their safety is the utmost priority. Effective signage to promote social distancing, mask-wearing, and other key information is present. Instant hand sanitizing stations have been established. If needed, masks are also provided by the reception desk. Ford dealerships have strategically marked out areas to encourage a safe distance between customers and staff. PPE, such as gloves and masks, are standard equipment for employees when interacting with customers.
In addition to this, all cars are rigorously cleaned and sanitized before they are given back to the customer. Hang Lexi glass, a protective measure, is placed between employees and customers to maximize safety. The overall environment created is one of reassurance and care.
Experience Safe Car Buying Throughout Texas
Based on the guidelines presented by the Center for Disease Control, state recommendations, and its comprehensive playbook, Ford has instigated the highest safety measures at all its dealerships in Texas. Whether you’re in Corpus Christi or Kingsville, you can access latest Ford vehicles and services with absolute peace of mind. Ford's commitment to prioritize safety ensures a particularly smoother and safer experience in these exceptional circumstances.
Pioneer the New Way of Buying Vehicles Today
Take advantage of the Ford Runner Company's restructured car-buying process today. Imagine being able to finalize the purchase of your dream vehicle from the safety and convenience of your home. With home delivery for new car sales and pickup and re-delivery services for service vehicles, you'll never have to put your safety at risk. Ford's committed and trained staff is ready to facilitate this new approach, ensuring you get to maximize the joy of buying a new vehicle without any concerns.
