Ford: Delivering Excellent Customer Experiences Around the Clock

At the heart of Ford Motor Company is a steadfast commitment to providing remarkable customer experiences. This dedication echoes in the halls of our dealerships, resonates through our online presence, reverberates during our phone conversations, and radiates through our FordPass App. When you're in need, Ford doesn't just respond; we take action, centering our endeavors on you, our valued customer. We continually strive to build your trust, exceed your expectations and enrich your life, as we have done for over a hundred years. Today, we spotlight one particular story of exceptional customer service, playing out at our dealership in Georgia.

A Ford Tale of Exemplary Service

The tale starts with a regular customer call one morning. Tom Taxon, a licensed surveyor from Tennessee, found one of his crew's Sport Track vehicles broken down in the back country. Same as all Ford owners, Tom trusted his vehicle's ability to navigate adverse terrains, but sometimes, unexpected situations arise. Their Sport Track's radiator gave out, with no possibility of towing in the mountainous region they were in. The Ford team, eager to turn the unfortunate incident around, sprang into immediate action.

Going The Extra Mile: Literally

After understanding Tom's predicament, the service manager at the Georgia dealership began sorting out a solution. Despite the busy schedule at their shop, Paul, one of the company's owners, volunteered to deliver the help. With a couple of trusty bungee cords, he strapped the new radiator on his back, armed with two gallons of water, coolant, and two hoses and clamps.

Driving his reliable F-150 as far as it could go, when the vehicle couldn't traverse any further, Paul continued his journey on foot. Through treacherous logging trails and rocky terrain, Paul hiked miles up to where the broken-down Sport Track was. His dedication and determination were fueled by the unwavering commitment of Ford to its customers. Tom later expressed his surprise and heartfelt gratitude for this above-and-beyond service.

Customer Care Across Texas

This tale of extraordinary commitment is not confined to our Georgia dealership alone, it's a narrative that resonates across all our locations. In Texas, whether you're in Corpus Christi, Portland, Aransas Pass, Robstown, Alice, Kingsville, Rockport, Sinton, Port Aransas, or Ingleside, you will find the same spirit of service at our Ford dealerships. We stand with our goal to put our customers first, proving that no distance, no challenge, can deter us from ensuring you get the service you deserve.

Join the Ford Family Today

At the heart of our service commitment is you, our customer. You form an essential part of the extended Ford family, and we appreciate your trust in us. Let this story serve as an invitation for you to become part of this supportive, dedicated community. Visit our Ford dealerships, get in touch online, call us or use the FordPass App. We guarantee that no matter where you are, or what you may need, Ford is always here, prepared to exceed your expectations. Choose Ford and experience the Ford difference today.